You can contact PayPal through their online Message Centre, by phone, or via the Resolution Centre for transaction issues. For most contact methods, it is recommended to log in to your account first to receive a secure one-time passcode or faster service.
Direct Contact Options
Message Centre (Live Chat)
Log in to your account and go to the Message Centre to “Ask the PayPal Assistant”. If the bot cannot help, you can request to be transferred to a live agent.
Phone Support (Australia)
- General Support: 1800 073 263 (landline only) or +61 2 8223 9500.
- Fraud/Unauthorised Activity: 02 8223 9500.
- Business Account Specialist: 1800 729 725.
- Merchant Support: 1800 054 378 (8:00 am – 8:00 pm AEST weekdays).
International Phone Support
For those outside Australia, the global support number is +1 888-221-1161.
Self-Service & Specific Issues
- Resolution Centre: Use this to report a problem with a specific transaction, such as an item not received or an unauthorised charge.
- Phishing Reports: If you receive a suspicious email, do not click any links; instead, forward it to phishing@paypal.com.
- Complaints: If you are unhappy with a resolution, you can submit a formal complaint via the PayPal Complaints page or call 1800 931 678.
How to Contact via the PayPal App
- Tap your Profile Photo.
- Select Help.
- Choose the issue that matches your reason for contact.
- Scroll down to select Contact PayPal Support to see available options like “Message us” or “Call us”.