If you’ve tried logging in to PayPal and encountered the error message “We can’t confirm it’s you“, you’re not alone. Many users report this frustrating issue that locks them out of their accounts or prevents them from making payments.
What Does This Error Mean?
We Can’t Confirm It’s You error appears when PayPal’s automated security system cannot verify your identity during login or when performing account actions. As a precaution, PayPal blocks access until it’s confident you are the rightful account owner.
Common Causes of the Error
- Unusual login activity – Logging in from a new device, browser, VPN, or unfamiliar location.
- Unverified account details – Email, phone number, or address not fully verified.
- Suspicious account activity – Past failed payments, chargebacks, or flagged logins.
- Browser or cache issues – Corrupted cookies, extensions, or outdated sessions.
- System glitches – PayPal’s backend occasionally misidentifies legitimate activity as suspicious.
How to Fix This Error
1. Reset Your Password
Go through the Forgot Password process. Resetting often refreshes PayPal’s verification system.
2. Clear Browser Data & Disable VPN
- Clear cookies and cache.
- Try logging in from a familiar device or use incognito mode.
- Turn off VPNs or proxies.
3. Verify Your Account Information
- Confirm your email address.
- Add and verify your phone number (must match your account’s country).
- Ensure your billing address is accurate and up to date.
4. Contact PayPal Support
If the problem persists, reach out to PayPal:
- Use the Message Us option in the Help section.
- Provide your account email, registered address, and screenshots of the error.
- Business users should be ready to provide additional verification documents.
5. Wait and Try Again
Sometimes, PayPal automatically lifts the block after several hours or the next day.
How to Prevent This Error in the Future
- Always log in from the same trusted device and network.
- Keep your email, phone number, and profile details up to date.
- Enable two-factor authentication (2FA) for stronger security.
- Avoid multiple failed logins or frequent major account changes.
- If you use PayPal for business, keep transaction records handy for verification.