“We’re having trouble with this transaction” is one of PayPal’s most common and frustrating error. It usually means their internal security system has flagged the transaction as a potential risk, or there is a temporary sync issue between your bank and PayPal.
Here is a quick checklist to troubleshoot and fix it.
1. The Security Flag Fixes
PayPal’s security algorithm often triggers this if it detects a change in your behavior or environment.
- Turn off your VPN: If you are using a VPN or proxy, PayPal may see your “location” as suspicious. Disable it and try again.
- Switch your Connection: If you are on public Wi-Fi, switch to your cellular data or a trusted home network.
- Wait 24 Hours: This is the most effective (but annoying) fix. If you attempt a payment too many times and fail, PayPal locks that transaction. Stopping all attempts for 24 hours often clears the flag.
2. Browser & Technical Issues
Sometimes the trouble is just old data cached in your browser.
- Use Incognito/Private Mode: This bypasses your cookies and extensions (like ad-blockers) which can sometimes interfere with the payment gateway.
- Try the Mobile App: If you are on a desktop, try the transaction via the PayPal app (or vice versa).
3. Payment Method Issues
The problem might not be PayPal, but the source of the funds.
- Check your Card/Bank: Ensure your card hasn’t expired and that your billing address in PayPal matches exactly what your bank has on file.
- Confirm your Identity: Check your PayPal Notifications (the bell icon). They may be asking you to upload an ID or confirm your phone number to unstick your account.
- Change the Funding Source: If you’re trying to use your PayPal Balance, try using a linked Credit Card instead.
If you are receiving this error while trying to get paid, check your account status and ensure you have a currency balance set up for the currency the buyer is sending.